3CX Communications System Review 2024:
Can your staff use voice apps on their cellphones to work efficiently anywhere? Use web conferencing to conduct remote business meetings without the need for apps? Are you able to respond to consumer inquiries via live chat on your website? They can do all of this and more with 3CX PBX. 3CX is an open-standards IP PBX that provides full Unified Communications functionality right out of the box. Suitable for any business size or industry looking to reduce telecommunications expenditures.
I’ll go through the various features, pricing and plans, and user experience that distinguishes the 3CX phone system from the competition.
Who is 3CX best for?
You can deploy 3CX on-premise using Windows, Linux. You may also deploy your PBX in your private cloud account or have 3CX host it for you. Whatever your desire, a hassle-free PBX with little management is ensured. Get 3CX for free for a year and start future-proofing your company today!
3CX is a great solution for largely remote businesses with moderate to high daily call traffic but still require a business phone system that allows for a lot of team collaboration and internal communication.
Intro:
3CX was founded in 2005 when VOIP was still a new technology and has now established itself as a global leader in business communications. One hundred ninety countries, 25 thousand or more partners, 600 thousand or more installations, and 12 million users.
3CX has developed from a PBX phone system to a complete communications platform, offering customers an easy, flexible, and inexpensive solution for the call, video, and live chat using the SIP open-standard and WebRTC technologies. Businesses can boost productivity and improve customer experiences while lowering expenses and reducing management issues with 3CX.
Their Features
1- Live chat:
According to statistics, more than half of all clients prefer to interact with someone in real-time! Installing a live chat solution on your website will increase lead conversions while improving client happiness. But what if a question becomes too difficult to answer via chat? 3CX Live Chat is a solution provided by 3CX. With the integration of live chat with their phone system, website users may chat with agents in real-time and switch to a live call or video conversation with a simple click, eliminating the need to dial phone numbers.
- Visitors can switch from chat to voice or video call with a single click.
- Calls are made free of charge between you and the customers.
- There are fewer barriers to connecting because there is no need to dial a phone number allowing you to resolve support issues faster.
- Avoid the hassle of learning and administering a separate live chat system.
- The first person who responds to the chat can be assigned tickets.
- Create unlimited user accounts with no per-user license and respond to live chats from anywhere with the 3CX mobile apps.
2- Free video conferencing:
3CX is a complete business communications solution that includes integrated video calling. This eliminates the need for separate video apps. All participants can switch to video with a simple click if you’re on a call – no need to plan!
- WebRTC ensures high-quality (HD) real-time video.
- It accommodates up to 250 participants and can be accessed from any device, including a mobile phone or a web browser.
- Share your screen for presentations and online classes, and use an on-screen whiteboard to bring content to life.
- Hands-on troubleshooting and training with remote screen control, interactive meetings with document sharing, chat, and polling.
- You have complete control over your meetings and data, as well as the ability to manage attendees and meeting settings.
- Conferences can be scheduled in seconds and instantly added to your calendar. There is no time limit on meeting duration, even during a free trial.
3- Call center solution:
3CX combines call center software features to help you please even the most discerning consumers. Furthermore, 3CX’s CRM connectivity and call workflow free your agents from time-consuming and laborious chores, allowing them to focus on what matters.
- 3CX helps you In Microsoft 365, you can manage all of your contacts across all of your apps and make and receive calls without ever leaving the app.
- 3CX natively supports Microsoft Teams offering a cost-effective alternative to MS365’s Calling Plan.
- During busy times, you can use call return options and call queues for individuals or groups. You can rest assured that no calls will go unanswered.
- Calls can be recorded for legal and quality assurance purposes. Listen in, and Whisper can train agents during a live call.
- With 3CX, you may get information on SLA and callback statistics.
- You can send and receive business text messages directly from your business number, without having to disclose your personal one.
- For real-time queue monitoring and control, use a switchboard or wallboard.
- Embedding live chat on your website is a smart move. Make contact with website visitors.
- Create voice apps to create strategic call flows and voice applications and help agents attend to customers more efficiently.
- Keep all your communication on one platform including live chat, Facebook and SMS.
Additional features include:
- Caller ID
- Unlimited phone extensions
- Call presence and current agent status
- Call recording
- Call monitoring
- Customizable greetings
- IVR auto-attendant/virtual receptionist
- Hold music
- Analytics on talk time, call abandonment rate, call history, and more
- Missed call notifications
- DID
Pros:
- You can quickly integrate 3CX to your Microsoft 365 or Teams account and receive the best of both worlds.
- Users can call out using SIP trunks, leveraging low-cost local and international tariffs supplied by regional SIP providers.
- It’s simple to set up and operate – there’s no need for training before you can dive right in.
- The system’s best features include security, dependability, and adaptability.
- Video conferencing, presentations, and remote assistance are made easy with 3CX.
- Smartphone and desktop apps for on-the-go meetings and a single-user experience for all.
- Enhance the customer experience by converting chats to calls or video.
- The option to record the calls – can be used for quality assurance and training.
- 3CX allows you a lot of flexibility regarding how you structure your call list.
Pricing:
The cost is determined by the number of concurrent calls, both internal and external. All editions are free for the first year and include 1 Year of free Hosting by 3CX. The Standard edition remains free perpetually for 4SC.
Subsequent years Starting From €1.09 per user/ per month.
Based on what individuals like you viewed, the following products would be a good fit.
- Bria: Starting Price $2.95 Per Feature/month.
- Cloud Talk: Starting Price $25.00 Per User/month
- Nextiva: Starting Price $18.95 Per
- Aircall: Starting Price $30.00 Per User/month
- ChaseData CCaaS: Starting Price Not provided by a vendor
Final Words:
Now, fast forward to today, and 3CX is the market’s fastest-growing communications solution. Their solution is shaping the future of business communications helping businesses replace their old proprietary PBX with a modern all-in-one solution. More than 600,000 clients in 190 countries rely on 3CX to connect and collaborate with their businesses. Air France, the NHS, Best Western, and PepsiCo are just a few household names that rely on 3CX for safe, reliable, and simple communications.
For more information, click on the link.
