Do you want an easy solution to manage your business phone calls? Are you interested in improving your communication system in your office? Do you want to communicate with all of your employees through the latest phone technology? Then here is what you are looking for. In this article, you are provided with the solution to all of your problems with complete details and the necessary description.
Having a well-equipped communication system is one of the most important needs to manage any business. And in all honesty, in present times the need for it is even increasing more than before. This is because most of the work in different offices is usually done with the help of computers and the Internet.
Besides this, different workers work in different positions, even in different places. Hence, one needs to have a well-equipped phone system to give commands and instructions to their employees.
Moreover, the need to have the best phone system is also very important in communicating with clients in the best manner. So, that they can be satisfied with your quality services. Hence, by seeing all these points one thing is clear phone systems are very important in managing any company.
So, if you are among those who want some guidance regarding what are the best phone systems that you can use in 2023. Then here you will be provided with all necessary details related to what you are required to know.
How Business Phone System Works and What are Its Types?
Before selecting the best business phone system, it is important to look at its working. So, that you can easily get insight regarding what are the best Business Phone Systems and how you can choose them. Actually, there is no single type of business phone system. This is because they work according to more than one type of working model that is completely different from one another. In order to know them, read each one of the below with full attention.
Voice Over Internet Protocol (VoIP)
The first type that is explained here is a voice-over-internet protocol system. This system is considered one of the latest business phone systems where all communications are made with the help of Internet technology. In this type of phone system, all calls messages emails, etc. are managed with the help of an internet connection instead of using an ordinary phone system. Another good thing about this system is it is widely used in the business sector in current times instead of the other ones.
Key System Units (KSU)
The next one of the popular phone systems in the business sector is Key System Units. As the name indicates, the Key system works by pressing a few keys to make phone calls. To understand its workings, just consider the intercom where all you are required to do is hold on to the speaker and press a few keys to make a phone call. However, the drawback of this system is it is used only in small business companies and does not show fruitful results in large organizations.
Private Branch Exchange (PBX)
This is also one of the most popular phone systems that is being used in various organizations. In this type of phone system, the company itself manages its phone calls with the help of the main device that receives and spreads the phone signals according to the command. Besides this, this phone system is equally beneficial in small and large organizations, which is the best thing about this system.
List of the Best Business Phone System
There are many businesses with Phone Systems that are providing their quality services in the market. However, one needs to be aware of all the important details about them in order to select the most suitable for your business. It is obvious that you can research each of them. So, here you are provided with the details of the 15 best of them. Hence, after reading them you can select the most suitable for your business.
- Mitel
- Go To
- io.inc
- Zoom
- Virtual PBX
- Zoho Corporation
- 8 x 8
- Grasshopper
- Exotel
- Microsoft Teams
- Dialpad
- RingCentral
- Intermedia
- Nextiva
- EVoice
1. Mitel
Mitel Company is one of the top leading telecommunication companies that is situated in Canada. This company was established in 1971. Hence, it is clear that this company has been serving the telecommunications sector for more than 50 years. Isn’t it great? Besides this, it is currently led by Tarun Loomba who is serving as the CEO of Mitel from 2021. Furthermore, this company is actually under the ownership of Search Capital which is also quite a popular company in Canada.
Moreover, this company is considered one of the top companies that is offering one of the best business phone services. Initially, Mitel started its services by providing Private Branch Exchange services. However, currently, this company is offering voice-over IP business phone systems according to the demand of current times. And lastly, this company has more than 35 million users which shows that its services are reliable to choose for your business.
Description:
- Founded: in 1971
- Headquarters: Ottawa, Canada
- Services: Voice over IP service
Pros:
- This company provides its services in almost 100 countries, which is very impressive.
- Their phone service is very advanced in technology which is suitable for modern companies.
Cons:
- Its services are quite expensive compared to other ones.
- Its customer support portal is not very efficient and requires major updates.
2. GoTo
The next company on this list is none other than GoTo. This company is actually a US-based company that was established in 2003, which shows that it has been serving in the IT business for almost two decades. Besides this, this company actually provides many services including software services, business phone services, and much more. Furthermore, this service is specially designed to facilitate small services.
Hence, if you are running a small business and want a secure solution for managing your phone services, then you can rely on this company. Apart from this, it provides very flexible plans that help customers to get services according to their needs. Moreover, this company only provides Voice over IP service, which is one of the best things to choose. In short, if you are looking for a budget-friendly phone system then GoTo is a suitable option for you.
Description:
- Founded: in 2003
- Headquarters: Massachusetts, US
- Services: Voice over IP service
Pros:
- It is one of the easy-to-use phone services that provide you with unlimited business phone numbers.
- GoTo is a budget-friendly service, which allows clients to get plans according to their needs.
Cons:
- This service only works with the availability of good quality internet connection, which is not so impressive.
- They need to make major updates in their online portal system in order to create ease for their clients.
3. Aircall.io.inc
Another one of the best business phone services on this list is Aircall.io.inc. Aircall was established in 2014 in France. Although, this company is quite young in this business. However, it has still managed to earn the trust of thousands of companies. Besides this, Aircall is privileged to provide one of the fastest services in the business phone sector. Where it only takes a few seconds to set up on your device.
Apart from this, it is available even as a smartphone application. Hence, you can even use it on your mobile phones. Hence, if you are running an online business through your phone then this service is surely the right choice for you. Its power dial feature enables users to make calls within seconds without wasting further time. Moreover, you can arrange meetings and monitor your workers’ performance through this service.
Description:
- Founded: in 2014
- Headquarters: Paris, France
- Services: Voice over IP service
Pros:
- You can get their paid plan at a very reasonable price, which is great.
- You can even use this service through your mobile phone.
Cons:
- Although it is one of the best services. However, it still needs to pay attention to the quality of its service.
- Besides this, you cannot customize your plan according to your needs which is not so good.
4. Zoom
Zoom is also one of the best communication companies that is offering one of the best business phone systems. It was established in 2011 in the United States. This means that Zoom has managed to earn more than 300 million users in the world in just 10 years, which is great. Moreover, it is considered as one of the most successful communication-based applications which has more than 7 million downloads.
Furthermore, this service provides a secure platform where you can communicate with your employees and clients without any difficulty. This service allows users to make conference calls, video calls, virtual seminars, meetings, and workshops just in a few clicks. Besides this, it is free to use an application where getting the paid plan is totally optional. This shows that you can even use this service without spending any money.
Description:
- Founded: in 2011
- Headquarters: California, United States
- Services: Voice over IP service
Pros:
- It is a free-to-use platform that provides many advanced levels of communication services.
- This service is available almost all across the Globe.
Cons:
- Although, it is free to use service. However, its free version comes with very limited features.
- The quality of the internet can affect this service, which is not so good.
5. Virtual PBX
Virtual PBX is also one of the most famous telecommunication companies which is also located in the United States. It was established in 1997 in California, United States. Since then, this company has been offering one of the best business phone systems to many users in many places on the earth. As the name indicates it offers a Private Branch Exchange system along with Voice over Internet Protocol service.
Furthermore, if we look deep into its services then you can see that.it can help you to manage your phone calls along with text messages. Besides this, it provides another unique feature of virtual PBX cloud service that can improve the quality of sending your business messages to your clients. In short, if your goal is to improve the communication quality of your business communication system then this service is definitely the right choice for you.
Description:
- Founded: in 1997
- Headquarters: California, United States
- Service: Private Branch Exchange and Voice over IP services
Pros:
- This service offers multiple features that can help small as well as large business companies.
- You can track your call records through their advanced call report which is great.
Cons:
- Although, their price is not so high. However, it still lacks the option of a flexible subscription plan.
- This service lacks many advanced features such as Speed Dialer and much more.
6. Zoho Corporation
Zoho Corporation is also one of the most famous telecommunication companies that is offering its services in many IT-related sectors. It was established in 1996 in India. Moreover, it is currently led by Sridhar Vembu, who has been one of the co-founders and current CEO of Zoho Corporation since 2000. Although, this company is famous for its many IT-related software services.
However, their business phone service is quite popular among all. It offers cloud-based Voice over IP service that helps you to connect with your clients through a few clicks. You can manage unlimited phone calls through this service, which is also very unique about it. Besides phone calls this service allows you to send verified quality text to your clients and this shows that it is one of the most reliable companies on this list.
Description:
- Founded: in 1996
- Headquarters: Chennai, India
- Services: Voice over IP service and Private Branch Exchange service
Pros:
- This service offers its quality services at a very budget-friendly price.
- Moreover, you can even use its services without purchasing a paid subscription.
Cons:
- Unfortunately, this service is not available all across the Globe.
- They need some major updates to ensure a better user experience.
7. 8 x 8
8 x 8 is also one of the best choices for those who want to manage the communication system of their company. This is also an American-based communication company that is providing voice over IP phone systems for many companies. It was established in 1987 and is regarded as one of the oldest companies in this sphere. Which has been providing its services for more than 40 years.
Furthermore, this company has an AI-powered customer assistant that helps them in providing the best possible guidance. Moreover, another unique feature of this service is you can make your business global just by using their easy-to-use application. And lastly, you can make meetings and appointments through this phone system with the help of their video meeting feature which is also very impressive.
Description:
- Founded: in 1987
- Headquarters: California, United States
- Service: Voice over IP system
Pros:
- This service is very easy to use and provides all the best possible features.
- Their AI-powered features ensure their client’s smooth experience.
Cons:
- Unfortunately, this company is not offering any free plan.
- This company is not offering its services to all the countries in the world.
8. Grasshopper
The next business phone service that is listed here is Grasshopper. This company was established in 2003 in the United States. In fact, this company was launched by another popular phone service company GoTo which also needs no introduction. Moreover, if we look deep into the services of Grasshopper then you will be glad to see that this company is offering all the necessary features that are required to manage the business phone system.
The most unique feature of this service is it keeps your business and personal phone system separate just by adding a virtual phone system to your personal number. This system even offers their clients Toll-free numbers that can help them to grow their business. And lastly, you are not supposed to add any additional device system to manage your calls. In fact, it works just on your personal phone.
Description:
- Founded: in 2003
- Headquarters: Massachusetts, United States
- Service: Virtual phone service, Voice over IP service
Pros:
- This service is quite budget-friendly compared to the other one on this list.
- It can be used on a single phone without having any advanced devices.
Cons:
- Their customer service feature needs major updates.
- This service does not provide any personal dashboard to check your call activity.
9. Exotel
Exotel is also one of the best business phone services for those who want to manage their business phone calls. This company was established in 2011 in India. Hence, we can say that Exotel has been serving in this business for more than 10 years. Besides this, this company also offers many exciting services for their clients which you can see in the below given description.
Their system is also powered by AI which creates a very fast and easy communication system for their clients. Furthermore, this cloud-based phone system has more than 20 billion engagements which makes this service one of the most widely used services in this list. Besides this, their multi-channel feature helps clients manage more than one phone call simultaneously, which is also very impressive for this company.
Description:
- Founded: in 2011
- Headquarters: Bangalore, India
- Service: Cloud-based phone service. Voice over IP
Pros:
- This service is powered by AI which helps it to provide one of the best experiences to its clients.
- You can manage multiple calls and meetings through this service.
Cons:
- You cannot track your activity while using this service.
- This service does not offer any free plan to their clients.
10. Microsoft Teams
Microsoft Teams is one of the most popular business communication platforms that has been offering its services for more than 5 years. This service was launched in 2017. Which shows that it is one of the newest services on this list. However, in such a short time span this platform has managed the trust of more than 200 million active users. Besides this, it is one of the most trustable services which is under the control of Microsoft Corporation.
Furthermore, the most unique thing about this service is you can use this service in multiple organizations such as offices schools, etc. Another best thing about this service is it is also powered by AI which helps clients to manage their professional meetings in an easy manner. And lastly, you can track your activities with the help of the Activity Dashboard. Which is also very impressive about this company.
Description:
- Founded: in 2017
- Headquarters: Washington, United States
- Service: Voice over IP service
Pros:
- This service is even available free of cost, which is great.
- You can manage your meetings and phone activity easily through this service.
Cons:
- This service is available with very limited features in a free plan. So, to avail of advanced features you are supposed to buy their paid plan.
- Their service is highly dependent on internet quality which is not so appreciable.
11. Dialpad
Dialpad is another one of the most popular solutions for those who want to manage their business call system. This company was launched in 2011 in the United States. Moreover, it was founded by Craig Walker who is even serving as the CEO of Dialpad. Besides this, Dialpad has many beneficial features that enable its clients to use this service with ease and without any interruption.
Such features include AI-powered systems that help business owners to manage their staff and clients. Besides this, this service is available as a mobile phone application which means that you can use this service on your mobile phones. And lastly, their activity tracking system helps you to analyze your previous call records and meetings. So that you can perform better in the future.
Description:
- Founded: in 2011
- Headquarters: California, United States
- Services: Voice over IP, Cloud Based service
Pros:
- This service allows you to manage your communication with clients through an AI-powered system.
- You can manage all your phone activities through the activity tracking feature.
Cons:
- You cannot avail of this service on any free plan.
- This service is actually offering its services at a little bit huge price compared to others on this list.
12. RingCentral
The next one of the best business phone system providers in this list is RingCentral. It was established in 1999 and has been serving in this business for more than 20 years. RingCentral is under the control of Vlad Shmunis who has been serving as the CEO of RingCentral since 1999. Furthermore, this company provides an all-in-one solution to manage all of your business SMS, phone calls, meetings, and much more.
Apart from this, due to their quality services, this company has earned the trust of more than 400,000 clients which is quite huge. Apart from this, their AI-powered call management feature helps their clients manage their phone calls in the most appropriate way. And lastly, you can schedule your meetings, write business messages, and much more with the help of this service. Isn’t it great?
Description:
- Founded: in 1999
- Headquarters: California, United States
- Services: Cloud-based service, Voice over IP service
Pros:
- The best thing about this service is you can even use it without buying their paid plan.
- Their AI-powered system helps you to manage all of your business meetings and calls in the most appropriate manner.
Cons:
- To enjoy their advanced services, you are required to purchase their paid plan.
- This service is not available in every country in the world.
13. Intermedia
Intermedia is also one of the most popular telecommunication companies located in the United States. This company was founded in 1993. Which means that it has been serving in this business for almost 30 years. Besides this, it is currently under the management of Michael Gold who has been serving as the CEO of Intermedia since 2015. Apart from this, Intermedia has many advanced features.
Such as it works on a cloud communication system that helps them to make calls and send messages without any difficulty. Furthermore, its AI feature helps you to integrate video and voice chat in the most appropriate way. Due to their quality services, this company is currently serving more than 100,000 clients which is huge. In short, if you are looking for a reliable service then Intermedia is one of the right choices for you.
Description:
- Founded: in 1993
- Headquarters: California, United States
- Services: Cloud-based service, Voice over IP
Pros:
- This service is specially designed to facilitate small businesses.
- You can integrate your voice and video chats through this service.
Cons:
- They do not offer any free plan for their users.
- You cannot track your previous activity through this service.
14. Nextiva
Nextiva is also one of the best telecommunication companies and is offering its services to many clients. This company was established in 2006, which means that it has been serving in this business for more than 15 years. Moreover, it was founded by Tomas Gorny, who has served as the CEO of Nextiva since 2016. This service provides all necessary communication services under one roof.
You can manage your messages, team meetings, and much more with the help of their beneficial features. Furthermore, its analytics feature helps you to analyze your activities, which is also very impressive. And most importantly, this service helps you to manage your emails also, which is unique about this service. In short, if you are looking for all in one service, then Nextiva is a good choice for you.
Description:
- Founded: in 2016
- Headquarters: Scottsdale, United States
- Services: Voice over IP service
Pros:
- You can analyze your activity with the help of the activity Dashboard.
- You can manage your audio calls and meetings without any interruption.
Cons:
- This service is not supported by the AI system.
- Their paid plans are quite expensive compared to others.
15. eVoice
And finally, the last business phone service that is listed here is eVoice. It was launched in 1999 in the United States. Moreover, this service is under the management of its parent organization, J2 Global, which is one of the most popular digital media and internet companies in the United States.
Furthermore, this service provides one of the best features such as a call forwarding system, virtual office space for your business, and much more. Besides all these features, you can also get the guidance of virtual assistance that is present all the time to listen to the queries of their clients. In short, if you want to join any reliable company that is offering its services in business phone systems, then this company is definitely one of the right choices for you.
Description:
- Founded: in 1999
- Headquarters: California, United States
- Service: Voice over IP service, Private Branch Exchange
Pros:
- This service helps small business owners to manage their communication systems.
- The PBX system allows you to manage all of your business calls without any external service provider.
Cons:
- This service is available at quite an expensive price.
- It is not powered by AI technology.
Wrapping Up:
Making better and more efficient communication in your company is the dream of every company owner. And this is the reason many company owners feel worried about choosing any business phone system. This is because business phone systems are different from personal phone systems. One needs some extra features to ensure better communication between his clients and team members.
Hence, if you are among those who are not sure what kind of business phone system is beneficial for their business, then there is no need to feel worried. This article has the complete solution to your problems. Here you are provided with all the details that can help you to determine what type of business phone service is suitable for your business and what are the key features you should look up in any business phone service.
